Our Policies
Deposit Required
We require a deposit of 50% of the full price service for all non members with a minimum of $25, and this is only refundable if you cancel 24 hours or more before your appointment. You will be receiving reminder messages 48 hours before your appointment so be sure to reschedule or cancel at that time. Ensure that your contact information is 100% accurate when booking. Members and package holders do not have to leave deposits for bookings, but our 24 hour cancellation policy still applies to rescheduling, and a fee will be charged equal to 50% of the full price service.
Reservation Request Policy
We use the most robust booking system, and we love our automated technologies, but it has it's limitations. All appointments requested online must be approved before confirmation. This means your appointment may be bumped slightly to another time or service provider in order to provide the best service and schedule flow. Please open all messages, emails, and texts from us as it may be a notification that your appointment has been or needs to be moved. You can always request an alternative time or provider if your original selection isn't available, just reach out to us via text or phone call.
Health & Safety Policy
Our staff is not licensed to perform services with any sign of skin infection. Any blisters, sores, scabs, or wounds will need to be healed before our staff will be able to touch your skin. Acne and all other non-contagious skin conditions are welcome. You may request that your service provider wear a mask during your service, and we ask that you reschedule if you have any signs of illness such as fever, cough, sneezing, nausea, etc for 14 days after symptoms are gone. Please reschedule your appointment according to our 24 hour policy, your deposit will not be returned if we must refuse service due to your contagious illness.
Pre-booking and Memberships
Our memberships offer mutual benefit for both members and our salon. By becoming a member you save up to 25% on services and can schedule your appointments in advance throughout the year so you can ensure our availability at your desired time. Members are not required to leave deposits, but instead are charged every 4 weeks automatically and are encouraged to pre-book future appointments so we can keep our books full and maintain good flow with the clients we love and trust to abide by our policies. View our "Memberships" tab under the "Join & Save" tab.
Refund Policy
We strive to offer the best services to all clients. If you are not completely satisfied with your service, please let us know as soon as possible. If we can determine that the fault is on our side, we will gladly offer a full refund or compensate you with a re-do service with another esthetician. We do not refund deposits if cancelled within 24 hours of the appointment, and typically do not refund pre-paid packages or auto-debit membership charges. You may cancel your membership 7 days before your next charge date without any issue. Please contact us if you need assistance of any kind, we appreciate up front communication and voicing your concerns.
Cancellation Policy
You will be receiving reminder messages 48 hours before your appointment so be sure to reschedule or cancel at that time, and ensure that your contact information is 100% accurate when booking. Your deposit will only be refunded if you cancel your appointment 24 hours or more before your appointment. Thank you for understanding that this policy is in place to ensure that we can deliver the best quality service and be on time for all clients. We welcome you to have someone else take your place if you must cancel within the 24 hour window, just let us know their information so we may add them to your spot and avoid losing your deposit.
We allow one no show before you will be required to submit a non-refundable payment in full for all future appointments at the time of booking.
Late Client Policy
You will also receive a reminder text from us 2 hours before your appointment, so be sure that your text notifications are toggled on in your profile. We ask that clients arrive 5 minutes early to every appointment so that we can ensure everyone is on time, text us and wait in your car so we can let you into the front. If you are more than 5 minutes late, we may not be able to accommodate you, you may be marked as a no-show and the deposit will not be refunded. Please call 760-205-1134 if you are running late so that we can confirm if our schedule will allow us to accommodate you. All client's marked as no-shows are required to pay in full for future appointments. If we are able to accommodate your later arrival, your service may be cut short to be on time for the next client.
No Show Policy
If you are more than 5 minutes late, or cancel within 24 hours of your appointment time, you will be marked as a no-show. All no-shows will be required to submit a non-refundable payment in full for all future appointments at the time of booking. If you are continually late to your appointments we may ask the same. We appreciate your understanding that this policy is to ensure that we can accommodate the most appreciative and loyal clients.
Right to Refuse Service
We reserve the right to refuse service to anyone.
Kids & Pet Policy
Though not preferred, we are able accommodate a well behaved child or sleeping baby in the salon if you are unable to find a sitter. Active children and toddlers are not able to stay in the room during your service for safety reasons. And while we love our furry friends, we only allow Service Animals into the building due to state laws and regulations.
Client Expectations & Requirements
1.) All clients are expected to conduct themselves respectfully, and all services and duties from staff shall be performed professionally. Le Bijou has a zero tolerance policy for any form of sexual harassment, innuendos, advancements, suggestive behavior or language, or intimidation and any attempt will result in immediate police involvement and a full charge of services.
2.) Non-members are required to leave a 50% deposit which is refunded only if canceled 24 hours or more before your appointment. You will be receiving text and email reminders both 48 hours and 2 hours before your appointment, please confirm your appointment through the prompts. Please be 5 minutes early to your appointment so you aren't late, as late clients may be marked a no-show and will not refunded their deposit. Additionally, no-show clients will be required to pay in full for future appointments. If we are able to accommodate your later arrival, your service may be cut short to be on time for the next client.
3.) All clients must arrive to their appointment clean and showered for the safety and sanitation of our staff and salon, especially for services involving private areas.
4.) Le Bijou and our providers make no claims to heal, treat, or cure any illness. Please talk to your doctor about all medical concerns.
Need Assistance?
Reach out with any questions or concerns! Email us directly at info@lebijouspa.com